Last Updated: October 28, 2026

At RefMagnet.com, each personalized photo refrigerator magnet is made using the photos you provide. We want you to be happy with your purchase, so please read our Refund & Cancellation Policy before placing an order.

1. Personalized Products

Our personalized photo magnets are custom-made using your uploaded photographs. Because each order is personalized, please carefully review your photos, order details, and shipping address before completing your purchase.

Personalized products may not be eligible for a change-of-mind return or refund once production has started, except where required by applicable law or where the product is defective, damaged, or incorrectly made.

Nothing in this policy limits your rights under applicable consumer protection laws.

2. Order Cancellation

If you need to cancel your order, please contact us as soon as possible and provide your order number.

• Before Production: We will review your cancellation request and confirm whether it can be accommodated.
• After Production Has Started: Cancellation may no longer be possible because your personalized magnets may already be in production.
• After Shipment: Orders generally cannot be cancelled once they have been shipped. Please contact us if you experience a problem with your order.

If we approve a cancellation, any applicable refund will be processed in accordance with the original payment method, our payment provider's procedures, and applicable law.

3. Damaged or Defective Products

If your personalized photo magnets arrive damaged or have a production defect, please contact us so we can help resolve the issue.

To help us assess your request, please provide:

• Your order number.
• Clear photos of the damaged or defective magnets.
• A brief description of the problem.

Please contact us as soon as reasonably possible after receiving your order.

After reviewing the issue, we may offer an appropriate solution, such as a replacement or refund, in accordance with applicable law.

4. Incorrect or Missing Items

If you receive the wrong product, an incorrect quantity, or an order with missing magnets, please contact us with your order number and supporting photos.

We will investigate the issue and work with you to arrange an appropriate resolution.

Each standard order includes 3 personalized photo magnets, measuring 2 × 3 inches each, with one photo printed on each magnet.

5. Customer-Submitted Photos

Customers are responsible for uploading the correct photos and checking their order details before checkout.

If a magnet is printed according to the photos and instructions submitted by the customer, differences caused by the original image quality, lighting, or screen color settings may not qualify as a production defect.

However, if we print the wrong photo or fail to follow the confirmed order details, please contact us so we can review the issue and determine an appropriate resolution.

6. Shipping and Delivery Issues

We make reasonable efforts to prepare and ship orders within the estimated timeframe provided.

Delivery times may vary depending on your location, courier operations, weather, holidays, and other circumstances.

If your package is delayed, lost, or marked as delivered but you have not received it, please contact us with your order number. We will help investigate the issue and determine the appropriate next steps.

Your statutory rights regarding delivery and refunds remain unaffected.

7. Refund Processing

If a refund is approved, it will generally be issued through the original payment method where possible.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

We will communicate any relevant refund details once your request has been reviewed.

8. How to Request a Refund or Cancellation

To request a cancellation, refund, replacement, or assistance with a delivery issue:

1. Visit our Contact Us page.
2. Provide your order number.
3. Explain the reason for your request.
4. Include clear photos if your product is damaged, defective, or incorrect.

We will review your request and respond as soon as reasonably possible.

9. Contact Us

If you have questions about this Refund & Cancellation Policy, please contact us through the Contact Us page on RefMagnet.com.

We appreciate your trust in our business and want to make your experience with our personalized photo magnets as smooth as possible.

Thank you for choosing RefMagnet.com!